Our Returns Process
1. Initiate Return
2. Request RMA Number
3. Ship Package Back
4. Receive Your Refund
Our Returns Process
Returns must be requested within 30 days of delivery.
All returns require a valid RMA (Return Merchandise Authorization) from Keyless Build, valid for 15 days from issue.
To request an RMA number, please email support@keylessbuild.com or call (904) 654-9535.
To qualify for a return, products must be unused, uninstalled, and returned in their original packaging, including all components such as manuals, screws, templates, and accessories. Please ensure that packaging is complete and undamaged, as incomplete or compromised packaging may result in a restocking fee or, in some cases, the return may be declined at the discretion of Keyless Build.
Return Shipping
Customers are responsible for return shipping unless the return is caused by a Keyless Build fulfillment error or the item arrives damaged.
Keyless Build provides a UPS return label for approved returns where applicable.
Use a trackable service and pack the product box inside a separate shipping box. Do not place labels or tape directly on the manufacturer's packaging.
Items That Cannot Be Returned
Installed, used, damaged, or altered products
Programmed, configured, rekeyed, or keyed-alike products
Special-order, custom-order, or made-to-order items
Clearance, final-sale, and nonreturnable items identified at purchase
Products missing parts, packaging, manuals, or accessories
Items That Cannot Be Returned
Installed, used, damaged, or altered products
Programmed, configured, rekeyed, or keyed-alike products
Special-order, custom-order, or made-to-order items
Clearance, final-sale, and nonreturnable items identified at purchase
Products missing parts, packaging, manuals, or accessories
Refunds
Approved returns will be inspected upon arrival. Once a return has been inspected and accepted, a refund will be issued to the original payment method, minus the original shipping cost. A 20% restocking fee applies to all eligible returns but will be waived if the return is due to a Keyless Build error or if the item arrived damaged or defective. Please allow 7–10 business days after inspection for your refund to be processed.
Damaged or Defective Items
If your shipment arrives damaged, incorrect, or appears defective, contact us before installation. Include your order number, product model, a description of the issue, and clear photos of the item and packaging.
Return Address (approved returns only)
Keyless Build
1525 Virgils Way, Unit 2B
Green Cove Springs, FL 32043
Returns sent without prior authorization may be delayed, refused, or returned to the sender.
Questions? Email support@keylessbuild.com or call (904) 654-9535.